Grievance Redressal
Grievance redressal mechanism of Zest Commerce as per the Information Technology Rules, 2021.
Grievance Redressal Policy
Last updated: 7 July 2026
In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020, Zest Commerce provides the following grievance redressal mechanism.
How to raise a grievance
- Support ticket — log in and raise a ticket from your dashboard (fastest route).
- Email — write to support@zestcommerce.in with the subject line "Grievance".
- Feedback form — use our Feedback/Bug Report page.
What to include
Your name, registered email, order or ticket reference (if any), a clear description of the issue, and any supporting documents or screenshots.
Resolution timelines
- Acknowledgement — within 48 hours of receiving the grievance.
- Resolution — within 15 days, as required under applicable rules. Complex matters may need longer; we will keep you informed of progress.
Grievance Officer
Grievance Officer, Zest Commerce
Email: contact@zestcommerce.in
Address: Bihar, India (MSME registered — UDYAM-BR-13-0040002)
Escalation
If you are not satisfied with the resolution, you may escalate by replying to the resolution email with "Escalation" in the subject; escalations are reviewed by senior management within 7 days.